Privacy Policy

Effective date: 22 July 2026

1. Scope of This Policy

This Policy applies to information collected through the Kansai Holiday website, inquiry form and related business communications. It primarily concerns B2B inquiries from travel agencies, tour operators, wholesalers, MICE planners, educational travel organizers and other professional partners.

2. Information We Collect

Depending on the inquiry or confirmed service, we may collect:

• Contact name, company name, work email, telephone or WhatsApp details and market
• Travel dates, destinations, passenger numbers, routes and service requirements
• Hotel, flight, meal, accessibility, guide-language and operational information
• Files voluntarily provided with an inquiry, such as itineraries or flight schedules
• Basic technical information needed for website security, performance and analytics

Please do not submit payment card details, passport copies or other highly sensitive personal information through the general inquiry form unless our team has provided an appropriate secure method and the information is necessary for a confirmed service.

3. How We Use Information

We use information only where reasonably necessary to:

• Review an inquiry and assess routing, availability and feasibility
• Prepare quotations, proposals, confirmations and operational documents
• Arrange and manage confirmed travel services
• Communicate before, during and after a journey
• Maintain accounting, contractual, compliance and business records
• Protect the website, improve our services and respond to disputes or legal requests

4. Passenger Information Provided by Business Partners

When a travel agency or other business partner provides passenger information, that partner is responsible for ensuring it has an appropriate basis to share the information and that passengers have received any notices required by applicable law. We ask partners to provide only the information needed to arrange and deliver the requested service.

5. Sharing and International Processing

To quote or deliver a requested program, relevant information may be shared with authorized Kansai Holiday personnel and carefully selected hotels, transport operators, guides, restaurants, venues, ticket providers and other local partners. Because our services cover Japan, South Korea, Mainland China, Hong Kong and Macau, information may be processed in a destination different from the country in which it was submitted. We limit sharing to what is reasonably required for the relevant business or operational purpose.

6. Retention and Security

We retain inquiry, contractual and operational records only for as long as reasonably required for service delivery, accounting, legal, compliance and legitimate business purposes. We use proportionate organizational and technical safeguards to reduce the risk of unauthorized access, loss, misuse or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.

7. Cookies and Website Analytics

The website may use essential technologies required for security and basic functionality. If non-essential analytics or similar technologies are introduced, they will be managed in accordance with applicable notice and consent requirements. We do not sell personal information collected through our inquiry channels.

8. Your Privacy Requests

Subject to applicable law, you may ask us to provide information about our handling of your data or request access, correction or deletion. Some records may need to be retained where required for legal, accounting, contractual or dispute-resolution purposes. To make a request, use our inquiry form or email our privacy team.

9. Third-Party Websites

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and Kansai Holiday is not responsible for how those websites handle information.

10. Changes to This Policy

We may update this Policy to reflect changes in our services, website or legal obligations. The effective date shown at the top of this page will be updated when material changes are made.